Transparent policies that protect you and our service providers. Read carefully before using the MOYO platform.
We are truly glad you are here. At MOYO International Pvt. Ltd. (“MOYO”, “we”, “us”, or “our”), your privacy is not just a legal requirement it is a core value we uphold with sincerity and care. This Privacy Policy is designed to help you understand how we collect, use, store, process, and share your personal information when you interact with our digital platforms whether it’s our website, mobile application, or any of the services we offer (collectively referred to as the “Platform”).
Whether you're booking a service, browsing our application or simply exploring what MOYO has to offer, we want you to feel confident and informed about how your data is being handled.
This Policy outlines our practices regarding:
The services offered by through our platform are referred to as “Professional Services”, and this Policy applies to both customers and service providers who use our Platform.
By using our services, you confirm that you have read, understood, and agreed to this Privacy Policy. You also consent to the collection and processing of your personal data as described here.
We encourage you to read this Policy alongside our Terms and Conditions to fully understand your rights and responsibilities.
At MOYO, we believe in transparency, respect, and responsibility. We’re committed to protecting your personal data and ensuring that your privacy is always respected.
This Privacy Policy is for you whether you're a customer booking services, a professional offering them, or simply someone exploring our platform. Specifically, it applies to individuals who:
By using MOYO’s platform, you acknowledge and agree to the terms of this Privacy Policy and grant us permission to collect, process, and use your personal data as described.
This Policy is designed for anyone who accesses or uses MOYO’s services, including those who avail services from professionals listed on our platform. Throughout this document, the references to “you” mean any end user of the MOYO platform.
When you use our platform, you consent to the collection, storage, usage and sharing of your personal data in accordance with this Policy. We do this to provide you with a seamless, secure and personalized experience.
We review and update our Privacy Policy regularly to reflect changes in our practices, technology, or legal requirements. We encourage you to check this Policy from time to time to stay informed.
It is also important that the personal data we hold about you is accurate and current. If your information changes like your phone number, email, or address please let us know so we can continue serving you effectively.
Sometimes, our platform may link to third-party websites, apps, or services. These might include payment gateways, social media platforms, or all service providers.
Please note:
We strongly recommend reviewing the privacy policies of any third-party services you access through MOYO to understand how your data may be used further.
At MOYO, we collect information to help us serve you better, personalize your experience, and ensure the safety and efficiency of our services. We do this with transparency and care and only collect what’s necessary to deliver a seamless experience.
Here’s a detailed breakdown of the types of information we may collect:
This includes data that helps us identify and communicate with you:
To process payments and maintain records, we may collect:
To improve performance and security, we collect:
To support you and improve our services, we may collect:
To ensure your safety during service delivery:
To tailor our offerings and communications:
We may also collect and use aggregated data (e.g., usage trends, demographics) that doesn’t directly identify you. If such data is ever linked to your personal information, we treat it with the same level of protection.
Some data is essential for us to provide services. If you choose not to share certain personal information:
At MOYO, we collect data with your consent, and we’re committed to using it responsibly. We never sell your personal information, and we only share it with trusted partners when necessary to deliver our services or comply with the law.
At MOYO, we collect your personal data through multiple channels, always with your awareness and consent. Our goal is to make your experience smooth, secure, and personalized without compromising your privacy.
Here’s how we gather your information:
You provide personal data directly when you:
We only ask for what’s necessary and relevant to serve you better.
Every time you visit our website or use our app, certain data is collected automatically to help us understand how you interact with MOYO. This includes:
We use technologies like:
You can manage cookie preferences through your browser settings.
We may receive personal data about you from trusted third parties, including:
We ensure that any third-party data we receive is handled with the same care and protection as data you provide directly.
At MOYO, we collect your personal data with a clear purpose: to serve you better, keep you safe, and continuously improve your experience with us. We only use your data when we have a valid reason whether it’s to fulfil a contract, comply with legal obligations, or enhance the services you rely on. Here’s a detailed look at how and why we use your personal information:
With your consent or as permitted by law, we may share your data with:
By using MOYO’s services and creating an account, you authorize us and our trusted partners to contact you via email, phone, or other channels to ensure smooth service delivery and keep you informed. MOYO will never engage to sell your personal data. We use it only to serve you better, and we protect it with the highest standards of care.
At MOYO, we use cookies and similar technologies to enhance your experience, understand your preferences, and improve our services. These tools help us remember who you are, tailor content to your interests, and ensure our platform runs smoothly.
Cookies are small text files stored on your device (computer or mobile) when you visit a website or use an app. They allow us to recognize your browser, remember your settings and provide a more personalized experience.
We use cookies and related technologies for several important reasons:
You may encounter cookies placed by third-party services on certain pages of our platform. These may include:
Please note that MOYO does not control these third-party cookies. We recommend reviewing their privacy policies to understand how your data may be used.
You can manage or disable cookies through your browser settings. Most browsers allow you to:
Important: Disabling cookies may affect the functionality of certain features on our platform.
In addition to cookies, we may use:
If you send us personal correspondence (e.g., emails or messages), or if others send us information about your activity on our platform, we may store this data in a secure file associated with your account. This helps us provide better support and maintain service quality.
At MOYO, we use tracking technologies responsibly and transparently. Our goal is to enhance your experience not to intrude on your privacy. If you have any concerns or questions about how we use cookies, feel free to reach out to us at EMAIL ID
At MOYO, we value your trust and take your privacy seriously. While We may share your personal data with select third parties set out below for the purposes set out in Section 5 to deliver our services effectively, we do so with strict safeguards in place. We ensure that all partners and service providers adhere to robust data protection standards and only use your data for legitimate, agreed-upon purposes.
To fulfil your bookings and deliver services, we share relevant data (e.g., name, contact details, service preferences) with the Service Provider assigned to you.
We may share your data with other entities within the MOYO group to streamline operations, improve services, and ensure consistency across platforms.
These include:
We may share non-personal, aggregated data with advertising partners to deliver relevant ads and measure campaign performance. This data does not identify you personally.
We may disclose your data when required by law, regulation, or court order. This includes sharing information with law enforcement agencies, tax authorities or regulatory bodies.
When you activate the in-app SOS feature during an active or imminently scheduled engagement, we process and may share the minimum data necessary to coordinate emergency assistance: location, booking ID, name, registered mobile, service address, timestamps, and relevant risk notes. We may share this with law-enforcement/emergency responders, our 24×7 Safety Desk, and vetted safety vendors strictly to address the emergency.
Legal basis/purpose: to protect vital interests, to comply with law, and for our legitimate interests in safeguarding platform users.
Retention: SOS event logs are retained for […….] days (longer if required by law or for a pending investigation/dispute) and then deleted/anonymized.
Your choices: SOS requires location and notification permissions. You may revoke permissions, but SOS may not function without them.
Transparency: Good-faith use will not attract penalties. Suspected malicious or habitual false alerts may result in account action as set out in our Terms.
Public Authorities & Emergency Responders (SOS). In emergencies triggered via SOS, we disclose essential data to law-enforcement/emergency responders strictly to protect individuals and comply with applicable law.
We do not allow our partners to use your personal data for their own marketing or unrelated purposes.
Whenever possible, we will inform you about data sharing and give you control over what is shared. You can always reach out to us at email ID if you have questions or concerns about how your data is being shared.
At MOYO, we believe your data belongs to you. We’re committed to giving you control over your personal information and ensuring that your rights are respected at every step.
Here’s a summary of the rights you have under this Privacy Policy and applicable Digital Personal Data Protection laws:
We encourage you to keep your profile information up to date to ensure smooth service delivery. You can request access or updates by emailing us at EMAIL ID. We aim to respond within 7 working days.
Please note:
To initiate deletion, email us at EMAIL ID. We may take up to 10 working days to process your request.
You can choose to stop receiving promotional emails, SMS, or push notifications from us at any time by:
Please allow up to 10 business days for your preferences to take effect. You may still receive essential service-related messages (e.g., booking confirmations, account alerts).
Where we rely on your consent to process your data (e.g., for marketing or location tracking), you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
You have the right to know:
This Privacy Policy is designed to provide that transparency. If you have further questions, we’re here to help.
To exercise any of the rights listed above, simply contact us at:
📧 Email:
📞 Phone:
📍 Address:
We may need to verify your identity before processing your request to protect your data from unauthorized access.
At MOYO, your privacy is not just a policy it’s a promise. We’re here to ensure your rights are respected and your data is handled with care.
At MOYO, we retain your personal data only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy. We are committed to balancing operational needs with your privacy rights, and we ensure that data is stored securely and responsibly.
We retain your data under the following circumstances:
Even after you deactivate your account or stop using our services, we may retain certain data for a reasonable period to:
In some cases, we may convert your personal data into aggregated or anonymized formats for statistical, research, or business analysis. This data:
You can request deletion of your personal data at any time by contacting us at:
📧 Email:
Please note:
At MOYO, we treat your data with care and retain it only for as long as necessary. If you have questions about our data retention practices, feel free to reach out.
At MOYO, protecting your personal data is our top priority. We understand that your trust depends on how securely we handle your information, and we take that responsibility seriously. We’ve implemented a range of technical, physical, and organizational safeguards to ensure your data remains safe from unauthorized access, misuse, or disclosure.
To protect your personal data, we use:
These measures are aligned with industry best practices and legal standards.
While we do our part, you also play a role in protecting your data:
Please note: MOYO is not liable for unauthorized access caused by an OTP that is lost, stolen, or shared.
If you believe your account has been accessed without authorization or notice any suspicious activity, please contact us right away at:
📧 Email:
📞 Phone:
We will investigate promptly and take necessary action to protect your data.
At MOYO, we are committed to transparency even during times of change. If MOYO undergoes a significant business transition, such as a merger, acquisition, or sale of assets, your personal data may be among the other assets transferred to the new entity as part of that process.
This means:
You will be informed in advance of any such transition, and we will ensure that your data continues to be protected under the same high standards of privacy and security.
If you have concerns about how your data may be handled during such transitions, you can contact us at:
📧 Email:
We welcome your contributions to the MOYO platform whether it's a review, comment, photo, or feedback. Sharing your experiences helps others make informed decisions and helps us improve our services. However, it’s important to understand how publicly shared content is handled:
Any content you choose to post publicly on MOYO such as:
may be visible to other users and visitors of the platform. This content can be indexed by search engines and may be accessible beyond MOYO.
Please share responsibly. You are solely responsible for the content you post. We ask that you:
MOYO is not liable for how third parties may use or misuse publicly shared content.
By posting content on MOYO, you agree to:
If your content violates any laws or platform policies, MOYO reserves the right to remove it without prior notice.
While we strive to maintain a respectful and safe environment, MOYO cannot guarantee that publicly shared content will not be copied, shared, or misused by others. We disclaim all liability (express or implied) arising out of /for any such misuse.
If you have concerns about content visibility or wish to report inappropriate material, please contact us at:
📧 Email:
At MOYO, we strive to keep our Privacy Policy transparent, relevant and aligned with evolving legal standards and technological advancements. As our services grow and regulations change, we may need to update this Policy from time to time.
If we make any material changes to this Privacy Policy:
By continuing to use MOYO’s services after an update is posted, you acknowledge and agree to the revised terms of the Privacy Policy. If you do not agree with the changes, you may choose to discontinue using our services and request deletion of your data.
We encourage you to review this Privacy Policy periodically to stay informed about how your data is being handled and protected. Your privacy matters, and we want you to feel confident in how we manage your information.
At MOYO, we are committed to protecting your privacy and ensuring that your concerns are addressed promptly and fairly. If you have any questions, feedback, or complaints regarding this Privacy Policy or how your personal data is handled, we encourage you to reach out to us.
You may contact our designated Grievance Officer using the details below:
We aim to resolve all grievances within the timelines prescribed by applicable laws and will keep you informed throughout the process.
Your trust means everything to us.
At MOYO, we are deeply committed to protecting your privacy and being transparent about how we collect, use, and safeguard your personal data. We believe that privacy is not just a legal obligation it’s a promise we make to every user who chooses to engage with our platform.
Thank you for choosing MOYO. We’re honoured to be part of your journey and will continue working to ensure your experience is secure, respectful, and empowering.
If you ever have questions, concerns, or suggestions, we’re just a message away at email/phone
By continuing to use the MOYO platform, you accept these terms. For questions, reach out via in-app support or contact our Grievance Officer.